Support
A question, a bug, an idea? Every message gets an answer.
Write to us
Write to justin.halaby@groupejustin.com. Tell us your platform (iOS or Android) and, if you can, what you were doing right before the problem.
justin.halaby@groupejustin.comFrom the app
The support centre is built in: Profile → Support. Report a bug, suggest an idea or ask a question there, and follow the reply under "My requests".
Common questions
- How do I join the beta?
- Sign up on the home page. The beta is invite-only, on iOS and Android, and we write to people on the list as spots open up.
- What does it cost?
- Nothing during the beta. Every feature, including the Assistant, is free for participants.
- How do I delete my account?
- In the app: Profile → Delete my account. Without the app, write to us and we will take care of it. The full procedure is on the account deletion page.
- How do I get a copy of my data?
- Write to justin.halaby@groupejustin.com and say it is an access request. We answer within 30 days, as Law 25 requires.
- Does the app work without a signal?
- Yes. You can open a session, log your sets and finish it offline. Syncing happens when the signal comes back.